Refund policy

Return, Refund & Exchange Policy

Transparent, Hassle-Free, and Customer-Centric Guidelines

At Oura Enterprise & Member Services, customer satisfaction and trust are our highest priorities. We are committed to providing premium health technology, accurate sizing kits, and a transparent, hassle-free return and refund process.

Return & Exchange Eligibility

You may request a return or exchange within 30 days of receiving your order if:

  • The product is unused, unworn, and undamaged.

  • The original packaging, hardware components, and safety seals remain intact.

  • All labels, accessories, charging cables, and promotional items are included.

  • The item is returned in its original, pristine condition.

Important Hygiene & Safety Notice: For health, safety, and hygiene reasons, personalized items or rings showing signs of heavy wear, modification, or structural damage cannot be returned or refunded.

Secure Refund Methods & Payment Channels

Once your returned item is successfully inspected and approved, your refund is issued securely back to your original payment method:

  • 💳 Credit & Debit Cards: Refunds are processed directly to your Visa Card or Mastercard account.

  • 🛍️ Express Digital Wallets: Seamless and secure refunds routed through Shop App, Google Pay, or Apple Pay depending on how the initial transaction was placed.

  • Processing Timeline: Approved refunds typically reflect in your account within 5–7 business days, depending on your financial institution. Original shipping charges are non-refundable unless the error occurred on our side.

Step-by-Step Return Process

Once your return request is submitted and approved by our support team:

  • Return instructions and prepaid shipping labels (where applicable) will be provided by our customer care team.

  • Returned items undergo technical inspection within 2–5 business days of arrival at our facility.

  • Photos or videos may be requested during the initial verification stage to expedite troubleshooting or replacement claims.

  • Customers receive instant status notifications once the product review and inspection process is fully completed.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  • Contact our customer support team or member care portal within 48 hours of delivery.

  • Provide clear photos or video documentation detailing the issue.

  • After verification by our technical specialists, we will immediately arrange an expedited replacement or a full refund.

Order Cancellation Policy

  • Orders may be canceled freely before they enter the processing and dispatch phase.

  • Once an order has been dispatched from our warehouse, it can no longer be canceled and must follow our standard return process upon arrival.

Our Commitment to Excellence

We strive to make every shopping and onboarding experience simple, secure, and worry-free. Our goal is to provide cutting-edge health technology backed by responsive customer support and a fair, transparent policy.

Fast Support. Secure Refunds. Reliable Member Care.

Thank you for choosing us. We appreciate your trust and remain committed to supporting your health and wellness journey every step of the way.